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Privacy Policy

Privacy Policy

ZyraLend (Pty) Ltd (“ZyraLend”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA) and other applicable South African laws, including the National Credit Act (NCA), Financial Intelligence Centre Act (FICA), Electronic Communications and Transactions Act (ECTA), and Promotion of Access to Information Act (PAIA).

 

1. Information We Collect

We may collect and process the following categories of personal information:

1.1 Personal and Contact Information

  • Full name

  • Identity number

  • Phone number

  • Email address

1.2 Financial and Employment Information

  • Income details

  • Employment status

  • Banking information

1.3 Application and Transaction Data

  • Loan application details

  • Approval and funding outcomes

  • Repayment information

1.4 Communication Data

  • Messages and interactions via WhatsApp or other communication channels

  • Customer support interactions

1.5 Technical Information

  • Device information

  • IP address

  • Cookies and tracking data

 

2. How We Collect Information

We collect personal information:

  • Directly from you via WhatsApp, our website, or application processes

  • Automatically through your interaction with our digital platforms

  • From third parties, including:

    • Credit bureaus

    • Identity verification providers

    • Fraud prevention and risk management services

    • Financial institutions where applicable

 

3. Purpose of Processing

We process your personal information to:

  • Assess your creditworthiness and affordability

  • Process and administer loan applications

  • Verify your identity in compliance with FICA (Know Your Customer requirements)

  • Detect and prevent fraud, money laundering, and other unlawful activities

  • Comply with legal and regulatory obligations

  • Communicate with you regarding your application or account

  • Improve and optimise our products and services

We only collect personal information that is necessary, relevant, and not excessive in relation to the purposes for which it is processed.

 

4. Automated Decision-Making

ZyraLend uses automated processing systems, including AI-driven credit scoring and risk models, to assess your eligibility for credit and determine loan outcomes.

These systems may:

  • Evaluate your financial behaviour

  • Analyse data from credit bureaus and other sources

  • Generate approval, decline, or risk-based decisions

By using our services, you explicitly consent to such automated decision-making processes.

 

5. Legal Basis for Processing

We process personal information based on:

  • Your consent

  • The necessity to perform a contract with you

  • Compliance with legal obligations

  • Our legitimate business interests

 

6. Credit Bureau and Data Profiling

ZyraLend may obtain, verify, and share your personal and credit-related information with registered credit bureaus in accordance with the National Credit Act.

This includes:

  • Conducting credit checks

  • Assessing your credit profile

  • Recording your repayment behaviour

  • Sharing adverse information where applicable

By applying for credit, you consent to such enquiries and disclosures.

 

7. Sharing of Information

We may share your personal information with:

  • Credit bureaus and financial institutions

  • Regulatory and law enforcement authorities

  • Service providers and technology partners

  • Identity verification and fraud prevention agencies

All third parties are required to process your information securely and only for authorised purposes.

 

8. Direct Marketing

We may use your personal information to send you marketing communications relating to ZyraLend products or services.

You may opt out at any time by:

  • Following unsubscribe instructions

  • Contacting us directly

 

9. Use of WhatsApp and Third-Party Platforms

ZyraLend uses WhatsApp and other third-party platforms to facilitate communication and service delivery.

By interacting with us on these platforms, you acknowledge that:

  • Your information may be processed through third-party systems

  • These platforms operate under their own privacy policies

While we take reasonable steps to ensure data protection, ZyraLend shall not be responsible for the privacy practices or security of third-party platforms.

 

10. Cross-Border Data Transfers

Your personal information may be transferred to and processed in jurisdictions outside South Africa where our service providers or infrastructure are located.

We take reasonable steps to ensure that such transfers comply with applicable data protection laws.

 

11. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Improve website functionality

  • Analyse user behaviour

  • Support marketing and advertising activities

 

12. Data Storage and Security

We implement appropriate technical and organisational measures to protect your personal information, including:

  • Encryption and secure storage

  • Access control mechanisms

  • Continuous monitoring and risk management

Personal information will be retained only for as long as necessary to fulfil the purposes for which it was collected, including compliance with legal, regulatory, tax, and accounting requirements.

 

13. Data Breach Notification

In the event of a data breach, we will notify affected individuals and the Information Regulator as required under POPIA.

 

14. Your Rights

You have the right to:

  • Access your personal information

  • Request correction or deletion

  • Object to processing

  • Withdraw consent

  • Lodge a complaint with the Information Regulator

You may request access to records held by ZyraLend in accordance with our PAIA Manual, available upon request.

 

15. Age Restriction

Our services are only available to individuals 18 years and older.

 

16. Information Officer

ZyraLend has appointed an Information Officer responsible for compliance with POPIA.

For any privacy-related queries, please contact:
hello@zyralend.com

 

17. Enforcement and Legal Processes

ZyraLend may process and share your personal information where necessary to:

  • Enforce contractual obligations

  • Recover outstanding amounts

  • Engage with debt collection agencies

  • Initiate or defend legal proceedings

 

18. User Responsibility

You are responsible for ensuring that the personal information you provide to ZyraLend is accurate, complete, and kept up to date.

 

19. Contact Information

ZyraLend (Pty) Ltd
Email: hello@zyralend.com

 

20. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

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Last Updated: 07 April 2026

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